Returns Policy, Cancellations, Disputes and Purchase of Regalia
You must return regalia within the times stated on your invoice. Failure to do so will incur penalty fees.
Returns and Late Fees
You agree to return the regalia in good condition, otherwise you agree that you will be charged the following fees:
1. Late fees at the original hire rate per every day late; and/or
2. Damage fees at the cost of repairing the item; and/or
3. Replacement fees at the cost of replacing the item.
The late fees for any items not returned at the times stated on your invoice will be forwarded to a debt collection agency seven days after the final reminder being sent to you.
You agree that if any charges are passed on to a Debt collection agency you will be liable for their fees and recovery costs.
Cancellations and charges
You agree to a service charge of $10.00 for a cancelled order.
You agree that if you cancel your booking, it will be done at least one week before your ceremony, otherwise you will not be refunded your payment.
Where a dispute arises out of the hire and/or return of regalia, you agree to advise Academic Dress Hire of this dispute within seven days of it occurring. If the parties are unable to resolve the dispute, you agree that Academic Dress Hire may refer this dispute to the Disputes Tribunal for resolution.
Purchase of Regalia
All payments for regalia are completely non-refundable upon purchase.
Unless states differently above, all collections and returns are at Academic Dress Hire - 17 George Street, Parnell, Auckland.
If you have any questions, feedback or issues with your order please contact ACADEMIC DRESS HIRE customer service at:
Phone: 09 3581044
Fax: 09 3581045
Our customer service department will endeavour to respond to your enquiry within 2 working days.
If you cannot get through to us through the phone number please feel free to email us and we will get back to you as soon as we can firstname.lastname@example.org
Security & Privacy
Shopping on the internet should be as enjoyable and worry free as shopping in a store, therefore the security of your private information is our top priority. Our DPS security system encodes your credit card and contact details to ensure its safe transfer.
All payments are processed via a secure payment gateway operated by ANZ.
We understand and respect our customers need for privacy. Therefore you can be assured that we will not sell your name to any third parties. It is necessary for us to obtain your contact information in case we need to contact you regarding your hire or purchase. To notify you about our upcoming promotions we may also contact you via e-mail. You will be given the opportunity to decide to join/be removed from the list. If you wish to have your name removed from our e-mail distribution list you may unsubscribe at any time.
Shipping Information - Overview
All parcels are shipped by courier. We aim to send all orders within 3-5 business days of receipt of payment, at which time you will be sent an email that your order has been dispatched.
You should then allow for up to 3 business days for your package to arrive at your New Zealand address.
Please note that during peak seasonal dates, delivery time frames are longer (particularly the November/December Christmas period)
Our flat-rate shipping & handling fee is:
$12.00 for deliveries within Auckland
$17.00 for deliveries anywhere else in the North Island
$34.00 for deliveries to the South Island or Waiheke Island
Customers please note: Additional postage charges may apply if your order needs to be split into separate parcels due to size and weight. You will be contacted about this before your order is shipped.
Ordering and Paying
Your order will ship after confirmation of payment is made and approved. No items are considered sold until the item has been fully paid for and dispatched.
ACADEMIC DRESS HIRE offers a purchase over the phone option, contact us on 09 3581044.
Once payment is received and confirmed, your order will be picked, packed and labelled and the courier will collect your parcel for delivery.
Once payment is received and confirmed, your order is reserved. All hire stock must be collected during notified periods unless agreed otherwise.
A bond applies to all casual hire orders. Your bond will be fully refunded on return of your regalia at the appointed time, date and place and in good condition. For more information about bond payments click here Bond Payments
Couriers take 1-2 days in New Zealand to deliver to major metropolitan areas. However service time may vary between 1 and 10 days.
Please ensure you give us an address where someone will be available to sign for and receive your parcel during week days.
We do not deliver items throughout the weekends due to delays in courier deliveries.
We make every effort to ensure that all products ordered are in stock. Our inventory is checked daily for out of stock or limited quantity items. Out of stock items are quickly removed from the web site, giving you the most up-to-date information. In some cases, it may be possible that an item that was in stock when you placed your order may be out of stock by the time your order is processed. In these cases, you will be notified via e-mail by a customer service representative and given the option of a credit note or full refund.
Payment Options & Refunds of Exchanges for Purchased goods
Below are the methods ACADEMIC DRESS HIRE accepts through our secure online checkout system.
We also ACCEPT online bank transfers. Customers can pay by EFTPOS and cash payment at our office during business hours.
Please choose your purchase carefully as we do not provide a refund if you change your mind. Exchanges must be returned and exchanged within 10 days of the original purchase date. Credit will be issued if an exchange in size or colour cannot be made due to stock levels.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. All faulty goods must be sent back to Head office for assessment before exchanges, credit notes or refunds are issued.
All other return postage is at the customer’s expense.
The original receipt must be provided for ANY returned garments as proof of purchase.
If you have a return please email us at email@example.com for a returns form, duly complete, and return to us with the product to the following address:
ACADEMIC DRESS HIRE
17 George Street
Colour on the Internet
Every effort has been made to ensure the product colours shown on the website are as close as possible to the actual colours, however, different computer screens may show slight variations. If you are unsure about the colour of any garment, please enquire before purchasing.
Should any case beyond the control of ACADEMIC DRESS HIRE, but not limited to, any order of government or other authority, strike, lockout, labour dispute, delays in transit, difficulty in procuring components, embargo, accident, emergency, act of God, or other contingency, interfere with the delivery by ACADEMIC DRESS HIRE, or with the performance by ACADEMIC DRESS HIRE of any of its obligation under these Terms, ACADEMIC DRESS HIRE shall be entitled at its sole discretion to suspend its performance of, any such obligation or to cancel and shall not be liable to the Buyer in any respect.
Hire Regalia - Additional Terms and Conditions
ACADEMIC DRESS HIRE agrees to lease the property described in the invoice/contract to the HIRER on the following terms and conditions.
The HIRER acknowledges that in any case of default of these terms and conditions ACADEMIC DRESS HIRE may require the services of a debt collection agency at the Hirer's cost.
The property that the HIRER takes possession of, as detailed in the invoice/contract is owned by ACADEMIC DRESS HIRE.
The HIRER has examined the property and acknowledges that the property is received in good condition and is safe and suitable for its intended use.
ACADEMIC DRESS HIRE will not be liable in any way in respect of any claim made against the HIRER for any damage caused by the Hirer's use of the property.
ACADEMIC DRESS HIRE will not be liable to the HIRER or any third party for any damage or loss resulting from any defect, failure, or breakdown in the property from any cause. Such cause presumes an absence of any negligence on the part of ACADEMIC DRESS HIRE.
The HIRER agrees to return the property to ACADEMIC DRESS HIRE in the same condition as received, fair wear and tear accepted, on the return date detailed in the invoice/contract. Unless the invoice/contract is amended to state otherwise, the HIRER will return the property to ACADEMIC DRESS HIRE at its premises noted in the invoice/contract. ACADEMIC DRESS HIRE reserves the right to demand immediate return of the property on any breach of these terms and conditions. ACADEMIC DRESS HIRE reserves the right to charge additional hire time if the property is not returned by the specified date. The HIRER agrees not to use the property in violation of any law, statue or regulation. The laws of New Zealand apply.
If the property is retained beyond the return date, without the express written permission of ACADEMIC DRESS HIRE, the HIRER renders him or herself liable to arrest for conversion or theft. ACADEMIC DRESS HIRE reserves the right to sue for the breach of the bailment conditions set out in the invoice/contract.
The HIRER agrees to pay ACADEMIC DRESS HIRE the fee, and a bond if that applies, by the due date set out in the invoice/contract.
The HIRER agrees that he or she will retain possession and control of the property throughout the period of hire.
The HIRER agrees that he or she is liable to ACADEMIC DRESS HIRE for any loss of property, or part of the property, and may be required to meet the replacement cost of the property.
ACADEMIC DRESS HIRE reserves the right to retain a cancellation fee on any cancelled bookings.
We are unable to refund any donations made to the KATE EDGER EDUCATIONAL CHARITABLE TRUST.
We reserve the right to alter and/or add to our hire terms and conditions as required. Any amendments to our terms and conditions will be posted on our website and will be effective immediately upon the posting of those terms and conditions on our website. The hirer is responsible for ensuring that they are aware of the latest terms and conditions and that hire of any items is an acknowledgement by the hirer of our terms and conditions as amended.
The terms and conditions on this website are the terms on which ACADEMIC DRESS HIRE offers the hire of regalia. In hiring any items of regalia the hirer accepts these terms and conditions. If the hirer does not accept these terms and conditions they must not proceed with the hire.
ACADEMIC DRESS HIRE guarantees that we will NOT provide any of the hirer's personal information to third parties without prior consent and knowledge.